Privacy Policy

1. Introduction

MockAura (“we,” “us,” or “our”) operates the website mockaura.com and the MockAura platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account.
• Profile Information: Country of origin, target exam, and study preferences you choose to provide.
• Usage Data: Exam attempts, scores, answer patterns, time spent per question, and study session data.
• Payment Information: Billing details processed securely through our third-party payment provider. We do not store your full credit card number.
• Communications: Messages you send to us through support channels.

3. How We Use Your Information

• Provide, maintain, and improve our mock exam platform
• Personalize your study experience with AI-powered recommendations
• Calculate your Exam Readiness Score and track your progress
• Process your transactions and send related communications
• Send service updates, security alerts, and support messages
• Analyze usage patterns to improve our question bank and features
• Generate anonymized, aggregated analytics (e.g., average pass rates)

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party services that help us operate our platform (hosting, payment processing, analytics).
• Legal Requirements: When required by law or to protect our rights and safety.
• Anonymized Data: Aggregated, de-identified data that cannot identify you may be shared for research or benchmarking purposes.

5. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences. Essential cookies are required for the platform to function properly.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Object to or restrict certain data processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@mockaura.com.

8. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where retention is required by law. Anonymized usage data may be retained indefinitely for analytics purposes.

9. Children's Privacy

MockAura is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at support@mockaura.com.